A Warm Welcome to ServiceMonitor!

We specialize in Customer Experience Management (CEM) and offer you customised services to enhance your emotional customer relationship.

Whether it's conducting customer feedbacks by phone or online, point-of-sale dialogues with customers or service checks by our trained testers - we will be glad to advise you on the choice of a proper measure or develop solutions individually tailored to your case in order to increase service quality, customer satisfaction and customer loyalty!

Working with pre-defined key figures for several customer touchpoints, we scrutinise your customer care system – on a permanent or campaign-specific basis – and monitor the performance level, customer benefit and the added value of your customer service.

Our Services for your Customer Experience Management


Customer Satisfaction
Retail (POS)
Mystery Tests

For further information, please click on the respective button above! You also find a short overview of our service in our:

Company flyer